Terms & Conditions

Covid-19:

The parties acknowledge that, as at the time of purchase, there is a respiratory outbreak caused by Covid-19 that is impacting New Zealand. The parties agree that where it is impossible or impractical for the performances to take place due to any cause or event in connection with Covid-19 pandemic that is not reasonably within the control of the Event Organiser, then the Performance will be cancelled and the parties will have no further liability to each other, the ticket purchaser will be refunded any monies paid to the Event Organiser less any booking fees and / or payment processing fees.

Terms and Conditions are Binding:

Tickets to the Event are sold or given and admission to the Event is granted on the express condition that you are bound by these Event Terms and Conditions and any other rules and regulations issued by the Event Organiser (Event T+Cs). By purchasing an Event ticket you agree to be bound to the Event T+Cs.

Directions of Event Staff:

You must follow the reasonable directions of Event staff as required and comply with the law at all times during the Event.

Proof of Age:

Where events are R17+ or R18+ event. You must have valid proof of age photo ID to gain entry into the Event Site. Persons under the age of 18 years will be denied entry. The Event Organiser reserves the right to evict any underage person(or persons unable to provide valid proof of age photo ID). Entry will only be permitted entry with these valid forms of identification, no exceptions:

• any current passport
• a current New Zealand drivers licence
• a current Kiwi Access Card - This new Hospitality NZ card replaces the 18+ Card and is available for both NZ nationals and foreign visitors.
• a current Hospitality NZ 18+ Card - New 18+ Cards are no longer available but existing 18+ Cards continue to be valid ID for 10 years from the date of issue.

Event Tickets:

Name on the ticket must match the name of the person presenting it.

Entry to the Event Site will be granted with presentation of:

• a valid bar-coded ticket; or
• a valid bar-coded print-at-home PDF ticket; or
• a valid bar-coded Passbook ticket (electronic ticket on mobile device),

issued by an Authorised Ticketing Agency in the name of the person presenting it, to be exchanged for a wristband upon entry.

Your Event wristband must be worn at all times during the Event – failure to do so may result in your eviction from the Event Site without refund.

Event wristbands removed from wrists or tampered with will be rendered invalid and will not be replaced. Damaged or defaced Event tickets or wristbands will not be accepted.

An Authorised Ticketing Agency means each of: (1) Flicket Ltd (Flicket); and (2) any independent ticketing outlet as authorised and approved by the Event Organiser.

Lost Tickets or Wristbands:

Replacement is not available for lost, destroyed or stolen Event tickets unless proof of purchase is presented.

Ticket Restrictions:

You agree not to re-sell Event tickets contrary to applicable laws. Event tickets may not, without the prior written consent of Event Organiser;

• be re-sold or offered for resale at a premium (including via online auction sites) or;
• used for advertising, promotion or other commercial purposes (including competitions and trade promotions)

or;

• used to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer.

If an Event ticket is used in breach of this condition, the Event ticket may be cancelled without a refund and the bearer of the Event ticket may be refused admission. The Event Organiser will use reasonable efforts to notify you of such action.

Ticket Purchase Limits:

The Event Organiser reserves the right to enforce published ticket purchase limits and cancel any tickets obtained above said limits in any one transaction or by any one customer. If you exceed the stated ticket limit, you may have all or any of your order and tickets cancelled without notice by Event Organiser in its discretion. This includes orders associated with the same name, email address, billing address, credit card number or other information.

Search on Entry:

It is a condition of entry to the Event Site that a search of you and/or your possessions be required at the time of entry to the Event Site. If you do not consent to such searches, you may be denied entry to the Event Site without refund. Prohibited Items include but are not limited to the list of items at the end of these Event T+Cs and any Prohibited Items will be confiscated. Confiscated items will not be returned, replaced or reimbursed and proceeds from confiscated items (if any) will be donated to a charity. The Event Organiser reserves the right to refuse entry to any persons.

Smoking Policy:

Venues and stages on and within the Event Site operate a No Smoking policy and you must comply with any such policy.

Photographing and/or Recording of the Event by You:

personal digital cameras are permitted at the Event. SLR cameras are permitted but professional photography equipment (eg telephoto lenses; any lens over 20cm; any detachable lens) is not permitted without Event Organiser-issued media accreditation. Event staff will determine in their discretion whether equipment is considered to be professional photography equipment. Photos of artists and/or the Event are permitted only on the basis that:

1. images are only used for private and personal use; and
2. images cannot be made available for sale and/or public display.

Recording or filming the Event is strictly prohibited. Event Organiser reserves the right to confiscate and/or delete any footage, recordings and/or photos created by unauthorised or prohibited recording, filming or photography. Recording and Photography of the Event by Event Organiser: you consent to be included in official photography, film and sound recordings of the Event and for these recordings to be used by Event Organiser and/or any of its authorised representatives and contractors in any medium or context without further authorisation by, or compensation to you.

Restricted Capacity:

You acknowledge that there may be restricted capacities at some of the Event’s stages or venues. Once the maximum capacity is reached in these areas there will be no further admissions. Your purchase of a ticket to the Event does not guarantee admission to these areas in such cases.

No Animals:

animals are not permitted at the Event Site. Service animals are permitted.

No Passouts:

Once you have entered the event, if you leave you will not be allowed to re-enter the event unless otherwise stated.

Your Behaviour:

You must ensure that you and your invitees act in an orderly manner when attending the Event Site. The Event Organiser may refuse entry or evict you or any of your invitees if you or any of your party are behaving in a disorderly, offensive or inappropriate manner.

Alcohol:

The Event is fully licensed – please do not bring alcohol with you as it will be confiscated and will not be returned. Only alcohol purchased from bars at the Event may be consumed at the Event Site. If you wish to purchase or consume alcohol, you must have valid proof of age photo ID. You must be of legal age (18 years) to purchase and consume alcohol on the Event Site. If you are found supplying or buying alcohol for a minor (a person under 18 years of age) you will be evicted from the Event and may be referred to police.

Food and Drink:

No food or drink will be permitted into the Event Site. Sealed plastic water bottles (with or without contents) cannot be brought into the Event Site. Free water is always available at UCSA events.

Drugs:

If you are found supplying, consuming or in possession of illicit drugs you will be removed from the Event Site and may be referred to police.

Your Personal Information:

Pursuant to your booking, Event Organiser may need to collect and keep personal information about you including your name, address, credit card or payment details, telephone number and the names of all ticket allocations. Unless you tell us otherwise, Event Organiser may disclose your contact details to third parties if you elect to receive such information at time of ticket purchase so they can provide you with promotional material about other events and products. Event Organiser may also need to disclose your personal information as required by law or as permitted under the Privacy Act 1993. If you have any questions about how Event Organiser will handle your personal information please contact the UCSA via the contact details on our website. Please note that all payment information is handled by Stripe and subject to their T&C, no information on Credit Cards is collected or stored by Flicket Ltd or the Event Organiser.

Event Organiser’s Liability:

The services provided by Event Organiser will be rendered with due care and skill to the extent required by Part 4 of the Consumer Guarantees Act 1993. Apart from such statutory liability, Event Organiser and the owner and/or lessee of the Event Site will not be liable or responsible for any injury, damage or loss suffered or incurred by you or any person entering or when you enter or are on the Event Site whether caused by the negligence of Event Organiser or that of the owner and/or lessee of the Event Site (or their respective employees, contractors or agents), whether arising in tort, contract, bailment or otherwise - all such injury loss or damage to person or property is at your own risk.

Indemnity:

You agree to indemnify Event Organiser and owner and/or lessee of the Event Site against any loss or damage Event Organiser and/or Event Site owner and/or lessee may suffer arising out of your negligence or breach of the Event T+Cs.

Release:

To the full extent permitted by law, you waive all legal rights of action against and fully release Event Organiser and owner or lessee of the Event Site (and their respective executive members, directors, officers, employees, volunteers, contractors or agents) from any liability for any loss, damage, personal injury, death, economic loss or consequential loss for any default, failure or negligence (to the extent permitted by law) in relation to entry to and presence on the Event Site.

Risk:

Entry to the Event Site is at your own risk. Without limiting the generality of this:

• appropriate footwear and clothing must be worn at all times at the Event Site;
• you must not mosh, crowd surf or stage dive;
• ear plugs should be worn if necessary.

To the extent permitted by law, the Event Organiser takes no responsibility for any hearing damage or loss caused by excessive noise or injury caused by your failure to follow Event Organiser’s directives. In the event of injury or illness Event Organiser may, at your cost, arrange medical treatment and/or emergency evacuation as deemed essential for your safety.

Enforceability:

Any provision of these Event T+Cs which is or becomes unenforceable shall not invalidate the other provisions of these Event T+Cs.

Ticket Name Change:

Flicket facilitates the transfer / renaming of ticket(s). Once you have transferred/renamed your ticket(s) you will have no rights or ownership to the ticket(s) transferred.

Online Ticketing Support:

If you are experiencing difficulties with purchasing a ticket or the ticketing page, please

Contact: 9:00am – 7:00pm NZT (Monday – Sunday)

Email: support@flicket.co.nz

Refund and Cancellation Policy:

The Event is an all-weather event. The Event will take place rain, hail or shine. Tickets purchased for the event are for the event itself, not for specific artists or acts. The Event Organiser reserves the right to change, add, withdraw or substitute artists in the Event line-up, vary the advertised program, vary the date and/or vary the Event Site without prior notification and deny admission to the Event Site (including admission to a particular performance at the Event Site) with reasonable cause. No refunds on tickets except where required by the Consumer Guarantees Act 1993. No refunds or other compensation will be given if an advertised artist or act is changed, cancelled or the length or content of their performance is changed.

Subject to this clause, the Event Organiser is not liable for any loss, damage or compensation as a result of the Event being cancelled, postponed, relocated or changed for any reason. There will be no refund of any unused portion of an Event Ticket if you or your invitees are asked or forced to leave the Event for any of the reasons set out in the Event T+Cs or if you decide not to attend the Event. You are responsible for checking the age minimum for the Event. No refunds will be processed if you are denied entry due to not having valid ID for admittance to the Event Site.

Environment:

Event Organiser cares for the environment and community. Please be respectful and place any litter in the bins provided around the Event Site. Be waste and water-wise - thank you.

Prohibited Items:

Prohibited Items include but are not limited:

• Alcohol - any alcohol found at the Event Site will be confiscated and will not be returned and the offending patron(s) ejected from Event Site for the remainder of the Event.
• Glass (jars, bottles, containers, mirrors and perfumes).
• Air horns.
• Weapons or explosives of any kind (including potential missiles).
• Illegal substances.
• Animals (excluding service dogs such as guide dogs and police or emergency service dogs).
• Nitrous oxide bulbs and canisters.
• Flares, fireworks, sparklers explosives, or any fire twirling equipment.
• Fires and open flames.
• Flammable liquids.
• Instruments.
• Advanced personal vapourizers (or modified APVs) or liquid refills for E-Cigs.
• Sound systems.
• Portable laser equipment and pens.
• Sharpies, markers, paint cans or paint pens.
• Drones or other remote control devices.
• Couches and chairs.
• Anything studded (ie belts, wristbands etc).
• Audio or video recording devices (including GoPro and similar).
• Professional photography equipment (eg telephoto lenses; any lens over 20cm; any detachable lens; stands orother commercial equipment or anything deemed by Event staff to be professional photography equipment).
• Kites or sky lanterns.
• Toy guns, water guns or slingshots.
• Monopods, tripods or attachment sticks(selfie-sticks).
• Skateboards, scooters, wagons, carts, rollerblades, roller skates, bicycles, quad-bikes, segways, hoverboards,self-balancing scooters or any personal motorised vehicles.
• Unauthorised solicitation materials including handbills, flyers, stickers, beach balls, give-aways, samples, orother promotional items.
• Any other item deemed by Event staff (in their discretion) to be dangerous or offensive or potentially dangerous by Event organisers.
• Eskies and coolers.
• Umbrellas.